What should I do if my app crashes?

If the app crashes, first try to reinstall the app. Before reinstallation, make sure that your account is linked to an email address. To register the account, navigate to Menu > Profile > Continue.


Android

If reinstallation doesn’t help, send the below requested details from the app (Menu > Contact Support), or if the app crashes upon opening it, send your request to support@flo.health. Please don’t delete any information automatically added to your message:

- When did the problem occur?
- What happens before the app starts crashing?
- Specify the model of your device, the version of Android operating system on the device, and the amount of free space on your smartphone.
- Add a short screen video that shows the issue.

All this information will help us investigate the issue.

iOS

If the reinstallation doesn’t help, complete these steps:

1. Open Flo and wait till it closes.

2. Navigate to your device Settings > Privacy > Analytics & Improvements > Analytics Data.
3. Scroll through this list to find Flo (Period tracker) events.
4. Tap the event with the most recent date.
5. Tap the share icon at the top right.
6. Send your request directly from the app (Menu > Contact Support) and answer the questions below in the main body:

- When did the problem occur?
- What happens before the app starts crashing?
- Specify the amount of free space on your smartphone.
- Add a short screen video that shows the issue.

The logs and provided details will help us determine what’s causing the issue and fix it.