Unfortunately, we can’t manage or control your subscription and payments as Apple doesn’t provide us access to your billing information. A decision on the refund must be made by Apple. But we’ll be happy to guide you through requesting a refund.
- Open a Web browser and head to reportaproblem.apple.com.
- Sign into your iTunes account with your regular username and password.
- Find Flo, then tap Report a Problem.
- Tap Choose Problem and select a problem from the menu.
- Enter details for your problem, then tap Submit.
You will then receive an email from Apple with a decision.