Subscriptions & Billing

iOS

• How can I cancel my subscription? (iOS)
• How can I get a refund? (iOS)
• I’ve purchased a Premium subscription, but Premium features are greyed out

Android

• How can I cancel my subscription? (Android)
• How can I get a refund? (Android)

Web

• How do I activate my web subscription in the app?
• How do I cancel a web subscription?
• How do I get a refund for a web subscription?

Promo codes

• What should I know about Flo promo codes?
• Where can I find a Flo promo code?
• How do I enter the promo code?
• What platforms can accept my promo code?
• I get an error message after entering Flo promo code. What should I do?
• When will my promo code expire? How can I check that?

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Gift codes

• What is a Flo Gift Code?
• How can I redeem a Gift Code?
• I already have a Flo account. Can I still redeem a Gift Code?
• My code doesn’t work. What should I do?
• Do I need to enter payment details to redeem a Gift Code?
• Where can I get a Gift Code?

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Reimbursing Flo Premium with your FSA/HSA funds

• What is an FSA/HSA, and how does it relate to Flo?
• How to make an FSA/HSA purchase for your Flo Premium Subscription?
• Which Flo Premium subscriptions can be reimbursed?
• Where can I find the receipt(s) for my Flo Premium purchases?
• What happens if I then cancel my Flo Premium subscription?
• Can I reimburse a subscription that I bought for someone else?

General Information

• What is included in Flo Premium?
• What’s included in the free version?
• I paid for a subscription, but I can't access Premium features
• Flo isn’t listed under my subscriptions
• What is the price for a Flo subscription?
• I have purchased a subscription but my Flo account is not found