Flo isn’t listed under my subscriptions

If you’ve followed Flo’s subscription process for iOS or Android but can’t see Flo among your subscriptions, the reason could be one of the following:

• You purchased a subscription on our website flo.health rather than in the Flo app itself. If that is the case, please follow the instructions from this article to cancel it.
• You subscribed using a different Apple ID or Google account. In this case, the subscription purchased in the app is tied to your Apple or Google account, not to the specific Flo account. If you have more than one Apple or Google account, try to sign into a different account and check your subscriptions.

To sign in using a different Apple ID:

1. Open the Settings app on your iPhone.
2. Tap your name > Sign out.
3. Tap Sign in to your iPhone.
4. Enter your Apple ID and password.

To switch accounts in a Google Play app:

1. Open the Google Play app.
2. At the top right, tap your profile picture or initials.
3. Tap the down arrow.
4. Select an account.