If you subscribed to Flo Premium but Premium features are still unavailable, try one of the following solutions:
- For subscriptions bought inside the app, make sure that you’re using the same Apple ID (for iOS users) or Google account (for Android) that you used when you bought the subscription. Subscriptions bought inside the app are tied to your Apple ID/Google account. If you switch to a different account, you won’t have access to any subscriptions bought with your previous Apple ID/Google account.
- For web subscriptions (purchased at app.flo.health) your subscription is tied to the email you’ve used for registration at app.flo.health. To access your subscription, open Flo - Log out of your current account - Log in using the Continue with the email option. Use the same email and password you used when you created your account on our website.
- Navigate to Menu - Upgrade to Premium and tap Restore at the top right corner. This can help activate your subscription if there was a technical issue.
- Make sure that the subscription process was completed successfully. If the subscription was bought inside the app, it should appear among your subscriptions in your Apple account or the Google Play Store app. For web subscriptions, you should receive a confirmation email. If there wasn’t a free trial and your account was charged immediately after you subscribed, you should have received a receipt from Apple, Google, or Flo, and the transaction should be visible in your bank statement. If you don’t see any of this information, it might be that you’re still not subscribed. In this case, you can try to subscribe again.
If you see Flo among your active subscriptions and none of the above helped, select Contact us on this page and send us a request specifying the problem and attaching your receipt.