How do I cancel a web subscription?

There are two different ways you can subscribe to a Flo Premium subscription: in our app and on our website, app.flo.health. If you’ve purchased a Flo Premium subscription on our website, here’s how you can cancel your subscription:

1. Open Flo > Menu (your avatar) > click on your profile card > scroll down to tap the Manage Subscription button. If the button doesn’t appear for you, you can access the subscription manager on our website.
2. On the login page, use the same email and password you used when you created your account on our website, or proceed with the “Continue with Google/Apple” option.
3. After logging in, tap Cancel — and then Cancel plan. 

If you bought a Flo Premium subscription on our website and used PayPal as your payment method, you can cancel by following these steps:

1. Log in to your PayPal account. 
2. Tap Profile (the gear icon) on the top right corner of the page. 
3. Go to the Payments tab > Automatic Payments. 
4. Select your Flo payment and tap Cancel. 
5. Follow the instructions to cancel the agreement. 

If you’ve subscribed to Flo Premium in our app, you can find the cancellation instructions in the following articles for App Store and Google Play.