How can I get a refund? (iOS)

Unfortunately, we can’t manage or control your subscription and payments as Apple doesn’t provide us access to your billing information. A decision on the refund must be made by Apple. But we’ll be happy to guide you through requesting a refund.

1. Open a Web browser and head to reportaproblem.apple.com.
2. Sign into your iTunes account with your regular username and password.
3. Find Flo, then tap Report a Problem.
4. Tap Choose Problem and select a problem from the menu.
5. Enter details for your problem, then tap Submit.

You will then receive an email from Apple with a decision.

If you're using an Android device, learn how to request a refund here.