My partner code is not working

There are a few reasons that the code the main user provided to you is not working. Please check if any of these apply:

• The code has expired

If the main user sent the code a while ago and you haven’t been able to use it until now, the code might have expired already. Please ask the main user to generate a new code and try again.

• The code is already in use

If you’ve used the same code previously, it can’t be used again. Each connection needs a new partner code. This also means that once a new code is generated, the sync on the previous partner account will be lost.