Have you logged out of your Flo account or logged in on another device, and now you can’t see your information? Fear not. It’s easy to restore your account. All you need to do is tap the Log In button when you open Flo and sign in using the same method you used to register your account.
You’ll see three options to choose from:
- Continue with email
- Continue with Apple (iOS users only)
- Continue with Google
These are three different sign-in options. Even if you use the same email address for your Apple or Google login, a separate account will be created for each option. So, it’s important to log in with the same option you used when registering your account.
If you’ve forgotten which option you used when you originally signed up and select another option, a different account will be created. If this happens immediately, log out by selecting Menu ( or your avatar) > Profile > Log out > Choose Yes.
Restoring your account via Continue with email:
If you originally signed up to Flo using your email address, tap Log In and select Continue with email. Enter your registered email and password. If you don’t remember the password, tap Forgot your password?, and we’ll send you a link to reset it.
Restoring your account via Continue with Apple/Google:
If you logged in to Flo using Apple or Google, tap Log In and choose Continue with Apple/Google. You can then follow the instructions from there.
If you’ve logged back in to your account, but it doesn’t look how it normally does, then this could be because of a few things:
- You registered your account using a different registration method (email/Apple/Google.) Please log out and try to log in using another method.
- You registered your account using a different email address. Please log out and try to log in using another address.
- You enabled Anonymous mode or haven’t registered your account. If so, it won’t be possible to restore your data. We suggest you continue using your new account and make sure that it’s registered. Registering your account will guarantee that you’ll be able to restore your data in the future.