If you’ve requested a password reset via the ‘Forgot your password?’ option but haven’t received an email with a link to reset your password, it could be because of one of the following reasons:
- The email went to your spam folder. Please check to see if it’s there.
- You registered your account using Sign in with Apple or Sign in with Google. Try to log in using one of these methods. In this case, your password will be the same as for your Apple ID or Google account. If you forgot your password, you can reset it using Apple or Google services.
- You registered your account using a different email address. Try requesting the password reset again using another email address.
- You used an anonymous account in Flo and haven’t registered it yet. If so, it won’t be possible to reset the password, as it hasn’t been set. Unfortunately, this means it won’t be possible to restore your data. We suggest you create a new account and make sure that it’s registered. This will guarantee that you’ll be able to restore your account in the future.
If you’re sure that you’ve registered your account but don’t know which email address you used, select Contact us on this page and send us a request specifying all possible email addresses you might have used. We’ll be happy to check if there is a Flo account registered under any of the addresses.