If you’ve requested a password reset via the “Forgot your password?” option but haven’t received an email yet, it could be because of a few reasons:
- The email went to your spam folder. Sometimes our password reset emails can end up in your spam folder. Check if it’s there.
- Rather than logging in with an email and password, you registered using the Continue with Apple or Continue with Google option. Try to log in using one of these methods. You don’t need a password to log in using one of these methods, but you do need to be signed in with your Apple ID or your Google account on your current device.
- You registered your account using a different email address. It can be hard to keep track of login information, but try requesting the password reset again using another email address.
- You enabled Anonymous mode or haven’t registered your account. If this is the case, it won’t be possible to reset the password.
If you log out of your account or lose access, and you’ve enabled Anonymous mode or haven’t registered your account, then it's impossible to restore your data. The best thing to do in this situation is to create a new account and make sure that it’s registered. This way, you’ll be able to restore your account in the future.
If you’re sure that you’ve registered your Flo account but can’t log in, then don’t hesitate to reach out to us using the Contact us section on this page. We’ll be happy to check if there is a Flo account registered under your details.