How can I sign in and restore my data?

There are three ways to sign in with your registered account:

• Continue with email option
• Continue with Apple option (iOS users only)
• Continue with Google option

These are three different sign-in options that create three separate accounts, even if you’re using the same email address for all of them.

If you used one of these options to create an account before and would like to log into this particular account, please continue using that option to restore your Flo account whenever you log out or change your device.

Restore your account via Continue with email:

In order to log into your existing Flo account, follow these steps:

1. Open Flo > Menu ( or your avatar) > Profile > Log out > Choose Yes.
2. Tap Log In at the very bottom > Choose Continue with email and enter your registered email and password. If you don’t remember the password, tap Forgot your password?, and we’ll send you a link to reset it.

Restore registered account via Continue with Apple/Google:

In order to log into your existing Flo account, follow these steps: 

1. Open Flo > Menu ( or your avatar) > Profile > Log out > Choose Yes.
2. Tap Log In at the very bottom > Choose Continue with Apple/Google > Follow the instructions.

If you’ve logged in, but you don’t see your previous records, it could be for one of these reasons:

1. You’ve registered your account using a different registration method. Please log out and try to log in using another method.
2. You’ve registered your account using a different email address. Please log out and try to log in using another address.
3. You’ve used an anonymous account in Flo and haven’t registered it before. If so, it won’t be possible to restore your data. We suggest you continue using your new account and make sure that it’s registered. This will guarantee that you’ll be able to restore your account in the future.