How do I cancel a web subscription?

There are two ways you can enroll in a Flo Premium subscription — in our app and at our website, app.flo.health.

If you’ve purchased a Premium subscription on our website — app.flo.health — and used PayPal as your payment method, please follow these steps to cancel your subscription:

1. Log in to your PayPal account. 
2. Tap Profile (the gear icon) on the top right corner of the page. 
3. Go to Payments and tap Pre-approved payments. 
4. Select the merchant whose agreement you want to cancel, and tap Cancel. 
5. Follow the instructions to cancel the agreement. 

If you’ve purchased a Premium subscription at app.flo.health and used another payment method, please send your request to cancel your subscription to help@flo.health and specify the email you used to register your account at app.flo.health. Our support team will be happy to assist you. 

If you’ve subscribed to Flo Premium in our app, you can find the cancellation instructions in the following articles: for iOS devices and for Android devices.